Where can previous contact with a phone number be found in a CAD system?

Where can previous contact with a phone number be found in a CAD system?

• A. Master Name and Closed Incident List
• B. Incident Reports and Call History
• C. Active Cases and Log Files
• D. User Profiles and System Access

Answer: (A)

The correct answer is the Master Name and Closed Incident List. Within a Computer-Aided Dispatch (CAD) system, the Master Name List serves as a comprehensive database that includes all individuals and organizations previously involved in incidents or calls. This allows operators to easily look up historical interactions associated with a phone number. The Closed Incident List additionally provides a record of past incidents, ensuring that details and responses can be referenced by the dispatcher. Having this information readily available is crucial for effective case management and situational awareness, as it enables the dispatcher to recognize repeat callers or trends in previous incidents, thereby facilitating better responses and resource allocation. This function aligns perfectly with the overarching goals of a PSAP to enhance public safety through effective information management.

The correct answer is the Master Name and Closed Incident List. Within a Computer-Aided Dispatch (CAD) system, the Master Name List serves as a comprehensive database that includes all individuals and organizations previously involved in incidents or calls. This allows operators to easily look up historical interactions associated with a phone number. The Closed Incident List additionally provides a record of past incidents, ensuring that details and responses can be referenced by the dispatcher.

Having this information readily available is crucial for effective case management and situational awareness, as it enables the dispatcher to recognize repeat callers or trends in previous incidents, thereby facilitating better responses and resource allocation. This function aligns perfectly with the overarching goals of a PSAP to enhance public safety through effective information management.