What should a PSAP employee do when receiving a call from a sick employee?

What should a PSAP employee do when receiving a call from a sick employee?

• A. Notify the media
• B. Send an email to PSAP administration
• C. Contact the employee's family
• D. Ignore the call

Answer: (B)

When receiving a call from a sick employee, it is important for a PSAP employee to send an email to PSAP administration. This action ensures that the appropriate authorities within the organization are informed about the employee's situation. It allows management to take necessary actions regarding staffing and ensure that proper protocols for sick leave are followed. Notifying the media or contacting the employee's family is not appropriate in this context, as it could lead to unnecessary privacy violations or public exposure of personal health issues. Ignoring the call disregards the employee's need for communication and support. Therefore, sending an email to PSAP administration is the appropriate course of action, as it maintains confidentiality while ensuring that the situation is properly managed.

When receiving a call from a sick employee, it is important for a PSAP employee to send an email to PSAP administration. This action ensures that the appropriate authorities within the organization are informed about the employee's situation. It allows management to take necessary actions regarding staffing and ensure that proper protocols for sick leave are followed.

Notifying the media or contacting the employee's family is not appropriate in this context, as it could lead to unnecessary privacy violations or public exposure of personal health issues. Ignoring the call disregards the employee's need for communication and support. Therefore, sending an email to PSAP administration is the appropriate course of action, as it maintains confidentiality while ensuring that the situation is properly managed.